Booking Terms & Conditions
Terms and Conditions for Arrivée Cycle Tour HolidaysShort on time? Here’s the “need to know” points from our T&C’s
- No helmet no riding
- No insurance no riding
- £100 deposit to book a Tour
- Full payment 8 weeks in advance
Full Terms and Conditions The following Terms and Conditions apply to all Arrivée Cycle Tours trips, holidays, tours, training camps and spectator trips, from here on referred to as a Tour. Arrivée Cycle Tours is a trading name of Arrivée Travel Ltd, registered with Companies House with Co No. 09755149.
Safety and The Acceptance of Risk By accepting these terms and conditions I accept that I am taking part in an organized sporting Tour that will involve strenuous physical activity. I accept that I am physically fit enough to partake in strenuous activity and that if I have any doubts or concerns that it is my responsibility to consult a qualified medical practitioner.
I accept that cycling, swimming and running and any other sports activity that I undertake on the Tour are activities that will place me at risk of injury and death and accept these risks and confirm that I will be responsible for my own actions throughout the period of the Tour.
I hereby agree that, except in respect of death or personal injury caused by the negligence of Brevet, neither Brevet nor its employees or contractors will have any liability (whether in contract or in tort, including negligence) for any loss, damage, injury or death which I may suffer in connection with this Tour nor for any failure by me to take out adequate insurance.
I accept and will adhere to the Arrivée policy policy of:
- No insurance = no riding
- No helmet = no riding
Insurance Guests must have full travel, medical and personal accident insurance to book a Tour. You will be asked next of kin details when you book. Arrivée Travel LTD accepts no responsibility for loss, theft or damage to persons or property during a guest’s stay. Flights are not included in your Tour and you should ensure your travel insurance covers any potential issue with your flight. You must ensure your travel insurance policy covers you to take part in your specific sport and any other sport or activity you choose to take part in on your Tour.
Deposit At the time of booking a non-refundable and non-transferable deposit of £100 is required.
If the Tour starts in less than 8 weeks full payment is required.
Payment of a deposit indicates acceptance of the Terms and Conditions of the booking. Full Payment Full payment of the total Tour cost is required 8 weeks before the first day of the Tour. Payment Details Payments are to made in Pound Sterling (GBP). Payment can be by bank transfer or payments can me made securely online via our payment portal. Minimum Numbers We require a minimum of ten riders for a Tour to run. If a Tour does not reach the minimum number of riders we reserve the right to cancel the Tour and offer a transfer to another Tour or a full refund of your payments to Arrivée Travel LTD. We will not be liable for any other costs incurred to the guest and the refund will be limited to your payments to Arrivée Travel LTD. Online Payment Security We use the leading online payment provider Stripe which automatically encrypts your confidential information in transit from your computer to the Stripe servers using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
All related bank transfer costs of refund will be paid for by the guest. Payment by Bank Transfer to the following account:
- Reference: Your Surname
- Account number: 09385992
- Sort Code: 23-69-72
Cancellation by Arrivée Travel LTD In the event of a cancellation by Arrivée Travel LTD all monies paid to Arrivée Travel LTD will be fully refunded to the Guest. Cancellation by Guest If you need to cancel your Tour the following refund policy will apply:
- + 12 weeks from the first day of the Tour = 100% refund of total trip cost excluding non-refundable deposit
- 8 to 12 weeks from the first day of the Tour = 50% refund of total trip cost excluding non-refundable deposit
- < 8 weeks from the first day of the Tour = no refund
- Paris Rubaix/Tour of Flanders: Cancellation after the full payment has been made = no refund
If your Tour includes an event entry fee and you need to cancel your Tour your event entry cost will not be refunded. This is in addition to your non-refundable deposit.
All related bank costs of refund will be paid for by the guest in the event of a cancellation by the guest. Transfers Every holiday includes return transfers from the specified Airport during a specified Transfer Window. Guests who can’t meet the specified Transfer Window will be charged an additional fee for a private transfer. Guests who do not use the included transfers will not be entitled to a refund of the included transfer cost. Baggage Allowance Each guest is entitled to a maximum baggage Allowance of: 1 Bike Box + 1 Hold Luggage + 1 Hand Luggage Dietary Requirements Our hotels and accommodations include a large variety of meal items that cater for most dietary requirement. Please note that as one kitchen is used for the preparation of all food the avoidance of gluten cross contact cannot be guaranteed. This applies to all potential food allergy cross contact.
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